Frequently asked questions
The questions we are asked most, answered plainly.
- How long does an order from China take?
- It depends on the product, the quantity and the route. We give you a date with the quotation rather than a general estimate, because a general estimate is not useful to anyone.
- Do I need a business account to buy?
- No. Anyone can buy at retail prices. A business account exists to give you wholesale pricing, quotations and bulk ordering.
- How do I get wholesale prices?
- Apply for a business account. We review each application by hand. Once approved, wholesale prices appear throughout the catalogue automatically.
- Can you source a product that is not in the catalogue?
- Yes. That is what factory sourcing is. Send us the product and the quantity and we will find who makes it.
- Who handles customs?
- We do. Clearance is one of the seven steps we perform ourselves, and the paperwork is our responsibility, not yours.
- Which currencies can I pay in?
- Prices are shown in Afghani, Yuan or Dollars. The catalogue converts as you browse.
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